ILS news

ILS News – March 12


From 12th March… print from wherever you are, from most devices, using the new web based print submission system


  • Print @ UW from mobile devices, iPads, laptops, etc.
  • Send assignments to print at UW overnight for collection the following morning.
  • Print from MS Office, PDF, Open office and select Apple formats.
  • Easy online credit top up and parental payment system.

Available through the student portal so you don’t have to log in again.


Redevelopment of Social Learning Area & Development of Medical Museum at City Campus

The Social Learning Area adjacent to Reception is being redeveloped to create a new exhibition of medical history. This permanent exhibition will celebrate the history of the Castle Street buildings in their former role as Worcester Royal Infirmary.

26th March to 2nd April (whilst work is taking place)

  • PCs and Group Study Area will be unavailable in the area adjacent to Reception
  • PCs in the Café and printers will continue to be available

2nd April onwards

  • 6 PCs in the Café available 24/7
  • 4 PCs in the area adjacent to Reception by the entrance to the new exhibition space
  • Printers in Reception
  • Group Study Area in CH2007


Lots happening… building handed over, finishing touches being completed, stock being sorted, tours being run, sneak public preview at ’12 Moves’ event on 24th March

  • STUDENTS and STAFF – Blue Book Labels

We’re beginning to sort out stock for the move to The Hive so you’ll have noticed some stickers appearing on books…

Blue stickers indicate which books are in high demand by the University. Members of the University will be able to borrow up to 12 of these items at any one time, members of the public will be able to borrow 1, and they may be reserved for University students at peak times.

Soon you’ll notice some orange stickers appearing, these will be on short loan University books. Only members of the University will be able to borrow these items, for 24 hour periods. Please leave these stickers in place.

  • STUDENTS and STAFF – Remote Store Requests

Due to the start of moving stock to The Hive any items requested from our Remote Store later than Wednesday 14th March could be delayed for up to two weeks, after which time normal service will be resumed.  We apologise for any inconvenience caused.

  • STUDENTS & STAFF – Changes to ILS and Hive Facebook

As the opening of The Hive draws closer we’re refining how the University Community accesses relevant information about The Hive.

At the moment there are 2 separate Facebook pages with information about The Hive – a ‘University page’ and a ‘County Council page’.

As of 30th March the page ‘The Hive – Information for the University Community’ will be merged with the ‘ILS at University of Worcester’ page.  So if you’re a member of the University looking for University related information about The Hive on Facebook the ILS Facebook page will be the place to go. We’ll keep it up to date with regular information for staff and students about all sorts of ILS information at all sites, including The Hive . We’ll also incorporate the Hive FAQ section for staff and students, and as ever, will be delighted to answer any queries or questions you may have.

If you’re a member of the public looking for Hive information then ‘The Hive’ Facebook page is a great forum for you.

University ILS Facebook page
The Hive Facebook page   
The Hive website                

ILS Easter Opening

Peirson 24/7 access Peirson staffed City Campus social learning Riverside Learning Exchange
Monday 2nd – Thursday 5th Open Open as usual Open (24/7 access PCs in café) 16:00 – 21:30
Good Friday 6th April Open Not staffed Open (24/7 access PCs in café) Closed
Saturday 7th April Open 09:00-21:00 staffed Open (24/7 access PCs in café) Closed
Easter Sunday 8th April Open Not staffed Open (24/7 access PCs in café) Closed
Bank Holiday Monday 9th April Open Not staffed Open (24/7 access PCs in café) Closed
Tuesday 10th April Open 08:30-22:00 staffed Open (24/7 access PCs in café) 16:00 – 21:30
Wednesday 11th – Friday 13th Open Open as usual Open (24/7 access PCs in café) 16:00 – 21:30

For details on opening hours visit:

ILS student satisfaction survey

A full set of results will shortly be available on the web, in the meantime the chart below shows the increase in the numbers of students who fell into the 2 highest categories of satisfaction in the ILS Student Satisfaction Survey. The results show a year on year improvement in services. Once again we’d like to say an enormous ‘thank you’ to the record number of over 2000 students who completed the survey.

Where there are blanks the question was rolled up into the one above in 2012.

% of students’ very or fairly satisfied’ with resources… 

2010 2011 2012
Range of printed books and eBooks 87.40%
Range of books 76%
Range of electronic resources 81.10%
Availability of key text 51.40% 58% 71.80%
Range of print and ejournals 81.60%
Range of journals 72.40%
Range of ejournals 81.10%
Photocopy facilities 65.50% 68.50% 71.30%
Teaching in the use of information resources 65.60% 70.70% 77.80%
Printing facilities from computers 67.20% 69.30% 73.30%
Helpfulness of staff 79% 84% 90.70%
Opening times 78.60% 86% 90.60%

Free offers and lots of help from ILS

Free Document Binding and a Free Referencing Guide as well as lots of useful tips to help you in your final year.

Simply collect a leaflet entitled ‘Final Year Students Guide’ from Peirson or any of the Social Learning Areas and inside you’ll find vouchers inside as well as information about getting hold of resources, getting support and advice, ICT access and storage, additional InterLibrary requests, and lots more.

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