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Staff Notices The Hive Uncategorized

Library Services: Customer Service Excellence success

Library Services are happy to report that we have been awarded the Customer Service Excellence award for the third year running. The assessor praised our ‘Impact, Insight and Innovation’. Work with nursing and education students was particularly commended, as were library staff who are ‘equally happy and able to work and engage with both 3-year-olds and postgraduate students’.

We have retained our accreditation and gained ‘compliance plus’ status in an additional 3 areas, showing a demonstrable impact made by a relatively small team and overall quality of service.

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