It is recommended that all members of staff attend a briefing to prepare for their review meeting. This practical session will help you to get the best results from your appraisal. You will develop a clear understanding of the nature of appraisal, its objectives and the part that it can play in personal development planning as well as becoming familiar with the University’s appraisal Scheme. If you prefer, a session can be tailored for specific teams. Contact Rachael Stephens to arrange a date and time to suit you.
A practical session which is a pre-requisite for members of staff who appraise others. The session aims are to develop an understanding of the nature of appraisal, its objectives and links with other university processes. We will also explore the skills and techniques that help to make the process effective, and become familiar with the University’s appraisal scheme and procedures and prepare for an appraisal meeting
Minute-Taking & Servicing Meetings
Work effectively with your chair, construct an agenda, take notes of committee/meeting discussions and produce quality minutes. (The Personnel Department also has a Committee Servicing video, specifically made for use in universities which you can borrow to use, individually or in teams.)
Skills Gym – Discipline and Grievance
This Skills Gym is aimed at leaders and line managers developing core skills around difficult conversations, specifically about discipline and grievance which can be daunting. Not only is the range of disciplinary issues very large and varied the issues surrounding the reason why it has occurred can be very emotional at a variety of levels. When considering grievance issues there can be a multitude of factors that the employees brings to the conversation. This half day session will link to the University policy on discipline and grievance while introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a disciplinary or grievance interview can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by line managers in addressing discipline and grievance related issues. The skills gym will also explore more complex issues that managers are uncomfortable addressing, including two written case study scenarios
Skills Gyms Difficult Conversations for Support Staff
Holding difficult conversations can be daunting. They can be with colleagues, external people or senior managers. They can just happen or you can have time to prepare. Whatever the situation this course will help you with a strategy to find the behaviours and words to communicate effectively. The strategy used is a Call to ACTION. The 6 facets of ACTION are introduced during the seminar and each one discussed as to how they can help in conducting difficult conversations effectively.
- 28-11-2017 09:15 – 12:45
- 14-12-2017 09:15 – 12:45
Skills Gyms – Working with Others (part 1)
Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.
- 15-11-2017 09:00 – 12:30
- 15-11-2017 13:00 – 16:30
- 16-11-2017 09:00 – 12:30
- 12-12-2017 09:00 – 12:30
- 13-12-2017 09:00 – 12:30
Skills Gyms Working with Others part 2
Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief A further look at the Power of Non-verbal Communication Creating a Positive Impact with your Voice and Body Responding to Body Language shown by others Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical) Identifying own preferred Style and that of others Communication switch-ons and turn-offs for each style with Customers
- 16-11-2017 13:00 – 16:30
- 13-12-2017 13:00 – 16:30
If you’re interested in any of the above workshops you can now book a space through the workshop bookings system or by contacting the HR Training Team (firstname.lastname@example.org).