Skills Gyms Difficult Conversations And How To Approach Them
Date and time 07-03-2018 09:30 – 13:00
Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence.
This Skills Gym is aimed at developing the core skills of all staff in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation.
This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that staff may have to address and find uncomfortable. The course will include two written case study scenarios.
Appraiser skills
Date and time 07-03-2018 13:15 – 16:30
A practical session that is a pre-requisite for members of staff who appraise others. The session aims are to develop an understanding of the nature of appraisal, its objectives and links with other university processes. We will also explore the skills and techniques that help to make the process effective, and become familiar with the University’s appraisal scheme and procedures and prepare for an appraisal meeting.
Making the most of your Appraisal (Appraisee)
Date and time 08-03-2018 13:00 – 16:30
It is recommended that all members of staff attend a briefing to prepare for their review meeting. This practical session will help you to get the best results from your appraisal. You will develop a clear understanding of the nature of appraisal, its objectives and the part that it can play in personal development planning as well as becoming familiar with the University’s appraisal Scheme. If you prefer, a session can be tailored for specific teams. Contact Rachael Stephens to arrange a date and time to suit you.
Skills Gyms – Working with Others part 1
Date and time 13-03-2018 09:00 – 12:30 and 20-03-2018 09:00 – 12:30
Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.
Skills Gyms Working with Others part 2
Date and time 14-03-2018 09:00 – 12:30
Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others.
Part 2: Follow-Up Key Topics: Demonstrating Personal Confidence and Self-Belief, A further look at the Power of Non-verbal Communication, Creating a Positive Impact with your Voice and Body, Responding to Body Language shown by others, Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical),Identifying own preferred Style and that of others, Communication switch-ons and turn-offs for each style, Style flexing with Customers
Course Leaders Skills Gyms Working with Others Part 1
Date and time 14-03-2018 13:00 – 16:30
Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships.
This Skills Gym is will look at understanding those you work with, both customers and colleagues, to enable you to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.
Course Leaders Skills Gym Working with Others Part 2
Date and time 25-04-2018 13:00 – 16:30
Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships. This Skills Gym will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will include the introduction to 4 styles of communication, looking at how you can flex your style to improve your effectiveness in working with others and identifying communication switch-ons and turn-offs for each style. The session will include look at the power of non-verbal communication creating a positive impact with your voice and body responding to body language shown by others.
Courses Leaders Skills Gym Difficult Conversations and how to approach them
Date and time 21-03-2018 12:30 – 16:30
Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence. This Skills Gym is aimed at developing the core skills of Course Leaders in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation. This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that Courses Leaders may have to address and find uncomfortable, including two written case study scenarios.
