Opportunity for talented University Tutors, Lecturers, Senior Lecturers and Principal Lecturers

The Directorate of Quality and Educational Development (QED) is currently advertising a really good opportunity for someone who wishes to take on a cross-University development role. This is for a Joint Honours Co-ordinator, and the full details can be found via https://ext-webapp-01.worc.ac.uk/cgi-bin/personnel/login.pl?vacancydetail=yes&vacancy_id=3650. This fractional post does have administrative support from within QED.

Whilst there are a number of operational responsibilities associated with the role there is also potential to make a real difference in the Joint Honours student experience.  Individuals are welcome to contact Dr Marie Stowell, Director of Quality and Educational Development, for an informal chat about the role (telephone 01905 855579, or email m.stowell@worc.ac.uk) before Friday, 25th May 2018.

 

 

Opportunity for talented PL or SL

The Directorate of Quality and Educational Development (QED) is currently advertising a really good opportunity for someone who wishes to take on a cross-University development role. This is for a Joint Honours Co-ordinator, and the full details can be found via https://ext-webapp-01.worc.ac.uk/cgi-bin/personnel/login.pl?vacancydetail=yes&vacancy_id=3650. This fractional post does have administrative support from within QED.

Whilst there are a number of operational responsibilities associated with the role there is also potential to make a real difference in the Joint Honours student experience.  Individuals are welcome to contact Dr Marie Stowell, Director of Quality and Educational Development, for an informal chat about the role (telephone 01905 855579, or email m.stowell@worc.ac.uk) before Friday, 25 May 2018.

 

Staff Development Workshops

Appraiser skills

A practical session which is a pre-requisite for members of staff who appraise others. The session aims are to develop an understanding of the nature of appraisal, its objectives and links with other university processes. We will also explore the skills and techniques that help to make the process effective, and become familiar with the University’s appraisal scheme and procedures and prepare for an appraisal meeting.

  • 16-05-2018 09:00 – 12:00 Room: WB023

Becoming a Mentor

Mentoring has been recognised as an important activity that helps to support people who are new to the University, moving into a new role or returning from a period of absence. Participants; All members of staff who have an interest in supporting and developing others Learning outcomes; This workshop will explain the mentor role, the process of mentoring, and consider some of the skills required. Prior experience required; Some experience of working in the University. Preparation before the session;None required, although the policy on mentoring is available on the HR webpages. Future opportunities; Mentors might wish to develop their skills into becoming an internal coach. The skills for mentoring are applicable to many other activities that colleagues undertake. Session facilitator; The session will be facilitated by Gill Slater, Head of OD. Gill has been a mentor to people in different roles and helped to develop the overall scheme here and in other organisations.

  • 22-05-2018 14:00 – 16:00 Room: WB023
  • 26-06-2018 10:00 – 12:00 Room: WB023

 

Courses Leaders Skills Gym Difficult Conversations and how to approach them

Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence. This Skills Gym is aimed at developing the core skills of Course Leaders in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation. This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that Courses Leaders may have to address and find uncomfortable, including two written case study scenarios.

  • 13-06-2018 09:30 – 12:45 Room: WB023

Information Security Awareness Training

IT workshops are designed to provide you with the opportunity to understand and comply with current IT security best practice and identify access appropriate support. The one hour sessions will help to: Improve your understanding of Information Security Find out about the wide range of IT services and support available to you Discover what tools are available to help you work more securely

  • 21-05-2018 11:00 – 12:00  Room: WB023
  • 04-06-2018 11:00 – 12:00  Room: WB023
  • 11-06-2018 11:00 – 12:00  Room: WB023
  • 18-06-2018 11:00 – 12:00  Room: WB023
  • 25-06-2018 11:00 – 12:00  Room: WB023
  • 02-07-2018 11:00 – 12:00 Room: WB023
  • 09-07-2018 11:00 – 12:00  Room: WB023

Making the most of your Appraisal (Appraisee)

It is recommended that all members of staff attend a briefing to prepare for their review meeting. This practical session will help you to get the best results from your appraisal. You will develop a clear understanding of the nature of appraisal, its objectives and the part that it can play in personal development planning as well as becoming familiar with the University’s appraisal Scheme. If you prefer, a session can be tailored for specific teams. Contact Rachael Stephens to arrange a date and time to suit you.

  • 16-05-2018 13:00 – 15:30 Room: WB023

Minute-Taking & Servicing Meetings

Work effectively with your chair, construct an agenda, take notes of committee/meeting discussions and produce quality minutes.

  • 07-06-2018 09:30 – 16:30 Room: WB023

Skills Gym Difficult Conversations and how to approach them

Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence. This Skills Gym is aimed at developing the core skills of all staff in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation. This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that staff may have to address and find uncomfortable. The course will include two written case study scenarios.

  • 27-06-2018 09:30 – 12:45 Room: WB023

If you’re interested in the above workshop you can now book a space through the workshop bookings system or by contacting the HR Training Team (training@worc.ac.uk).

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

Recruitment and Selection Training Workshop

Date: Thursday 17 May

Time: 09.15 – 15.30   Room: JLG014 

This workshop is compulsory for staff who have any role to play in the recruitment and selection process of either staff or students. This session is suitable both as a refresher session or for colleagues who have not attended one before at the University. By the end of the session delegates will have gained and refreshed knowledge of the legal framework affecting recruitment and selection, diversity and equality of opportunities and will have reviewed all elements of the recruitment process and have considered “best practice”. Delegates must complete the online ‘Equality and Diversity’ module before attending this workshop.

If you’re interested in the above workshop you can now book a space through the workshop bookings system or by contacting the HR Training Team (training@worc.ac.uk).

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

Share and Inspire: Sharing Best Practice in Doctoral Supervision

24 April 2018

12:30pm – 14:00pm, lunch will be available from 12:15pm

I would like to invite you to the first ‘Share and Inspire’ session to focus on the sharing of best practice in doctoral level supervision. The session will be held on Tuesday 24 April from 12:30-14:00 and will include a series of short talks from experienced supervisors across Institutes. Talks will focus on: transforming early PhD proposals, supporting students in developing philosophical foundations for doctoral study, inter-institute supervision, working in supervisory teams, and the role of coaching as an alternative model of doctoral supervision (see programme attached). The session will also highlight some of the developments in the research supervisor training programme at University of Worcester.

Please book onto the workshop via the staff development portal under ‘your online services’ and select ‘academic development’ from the dropdown menu.

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

Share and Inspire: Sharing Best Practice in Doctoral Supervision

24 April 2018

12:30pm – 14:00pm, lunch will be available from 12:15pm

I would like to invite you to the first ‘Share and Inspire’ session to focus on the sharing of best practice in doctoral level supervision. The session will be held on Tuesday 24 April from 12:30-14:00 and will include a series of short talks from experienced supervisors across Institutes. Talks will focus on: transforming early PhD proposals, supporting students in developing philosophical foundations for doctoral study, inter-institute supervision, working in supervisory teams, and the role of coaching as an alternative model of doctoral supervision (see programme attached). The session will also highlight some of the developments in the research supervisor training programme at University of Worcester.

Please book onto the workshop via the staff development portal under ‘your online services’ and select ‘academic development’ from the dropdown menu.

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

Share and Inspire: Sharing Best Practice in Doctoral Supervision

24 April 2018
12:30pm – 14:00pm, lunch will be available from 12:15pm
I would like to invite you to the first ‘Share and Inspire’ session to focus on the sharing of best practice in doctoral level supervision. The session will be held on Tuesday 24 April from 12:30-14:00 and will include a series of short talks from experienced supervisors across Institutes. Talks will focus on: transforming early PhD proposals, supporting students in developing philosophical foundations for doctoral study, inter-institute supervision, working in supervisory teams, and the role of coaching as an alternative model of doctoral supervision (see programme attached). The session will also highlight some of the developments in the research supervisor training programme at University of Worcester.
Please book onto the workshop via the staff development portal under ‘your online services’ and select ‘academic development’ from the dropdown menu.

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

External Examiner Follow up Workshop

22 May 2018
14:00 – 15:30
EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

External Examiner Follow up Workshop

22 May 2018

14:00 – 15:30

EE G021

“This workshop is most appropriate for those who have recently secured an external examiner post for the first time or those looking for additional support in conducting their external examiner duties. We will be focussing on your experiences to date as a new external examiner, the types and levels of support you have received from the institution and facilitate discussions around expectations and best practice. At the heart of the workshop is a practical session on writing your first external examiner report. We will provide examples of such reports for your consideration so that you can identify best practice to inform your writing.”

Members of staff can sign up on the Staff Development Workshop page.

 

Training Workshops – Mentoring and Coaching

Becoming a Mentor on 26 March 10:00 – 12:00 

If you have an interest in supporting and developing others then you might wish to become a University Mentor? Mentoring has been recognised as an important activity that helps to support people who are new to the University, moving into a new role or returning from a period of absence.  This workshop will explain the mentor role, the process of mentoring, and consider some of the skills required.

Coaching Programme on 21 March 10:00 – 16:00

This programme explores the skills and behaviours of effective coaching and on completion of the full programme you can join the register of internal coaches. We will also consider how you can support others through the use of a coaching style. This programme runs over two linked days and delegates need to commit to attend both sessions. Delegates will agree a date for Part 2 at the end of this session.

If you would to attend any of the below sessions, please contact the HR Training Team (training@worc.ac.uk) or book via the Staff Development pages.

Skills Gyms

Course Leaders Skills Gym Working with Others Part 2

Description: Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships. This Skills Gym will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will include the introduction to 4 styles of communication, looking at how you can flex your style to improve your effectiveness in working with others and identifying communication switch-ons and turn-offs for each style. The session will include look at the power of non-verbal communication creating a positive impact with your voice and body responding to body language shown by others.

  • 25 April 13.00 – 16.30 in WB023


Courses Leaders Skills Gym Difficult Conversations and how to approach them

Description: Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence. This Skills Gym is aimed at developing the core skills of Course Leaders in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation. This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that Courses Leaders may have to address and find uncomfortable, including two written case study scenarios.

  • 21 March 12.30 – 16.30 in WB023

Skills Gyms – Working with Others (part 1)

Description: Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 20 March 09.00 – 12.30 in WB023

Transgender Education and Support Programme 2018

I’d like to invite you to take part in an exciting and innovative opportunity. As many of you know, we successfully secured funding for a Transgender Education and Support Programme to deliver training and enhance the knowledge of staff and students in relation to gender, transgender and transphobia. We have a schedule of dates and times for training which we are inviting you to be a part of. There is an expectation that participants commit to full attendance at all sessions; which I appreciate may be difficult, but hopefully with this early notification you will be able to accommodate in your busy schedule. Places are limited to 15 and interest is welcomed from all university staff both academic and academic support (please notify your line manager once your place has been confirmed).

Please see the attached flyer for further information.

If you would like you register your interest in taking part in this training, please contact tesp@worc.ac.uk

Best wishes,
Kate Thackeray, Ruth Jones, Ali Wells and Esther Dobson

Course Leader Network Event

This session is aimed at new course leaders. The content will cover the role descriptor, institutional support for course leaders, related staff development priorities and will introduce a course leader toolkit and mentoring scheme.

Date: Wednesday 7 March 2018
Venue: BYG 198
Time: 2-3.30

To book your place please follow this link and input the keywords ‘Course Leader’:

https://ext-webapp-01.worc.ac.uk/cgi-bin/university/booking_v2.pl?session_id=4bd7abdefb5ccf1edf9ea1a7f28f1e76&system_id=58

 

Skills Gyms

Skills Gyms Difficult Conversations And How To Approach Them

Date and time 07-03-2018 09:30 – 13:00

Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence.

This Skills Gym is aimed at developing the core skills of all staff in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation.

This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that staff may have to address and find uncomfortable. The course will include two written case study scenarios.


Appraiser skills

Date and time 07-03-2018 13:15 – 16:30

A practical session that is a pre-requisite for members of staff who appraise others. The session aims are to develop an understanding of the nature of appraisal, its objectives and links with other university processes. We will also explore the skills and techniques that help to make the process effective, and become familiar with the University’s appraisal scheme and procedures and prepare for an appraisal meeting.


Making the most of your Appraisal (Appraisee)

Date and time 08-03-2018 13:00 – 16:30 

It is recommended that all members of staff attend a briefing to prepare for their review meeting. This practical session will help you to get the best results from your appraisal. You will develop a clear understanding of the nature of appraisal, its objectives and the part that it can play in personal development planning as well as becoming familiar with the University’s appraisal Scheme. If you prefer, a session can be tailored for specific teams. Contact Rachael Stephens to arrange a date and time to suit you.


Skills Gyms – Working with Others part 1

Date and time 13-03-2018 09:00 – 12:30 and 20-03-2018 09:00 – 12:30 

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.


Skills Gyms Working with Others part 2

Date and time 14-03-2018 09:00 – 12:30 

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others.

Part 2: Follow-Up Key Topics: Demonstrating Personal Confidence and Self-Belief, A further look at the Power of Non-verbal Communication, Creating a Positive Impact with your Voice and Body, Responding to Body Language shown by others, Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical),Identifying own preferred Style and that of others, Communication switch-ons and turn-offs for each style, Style flexing with Customers


Course Leaders Skills Gyms Working with Others Part 1 

Date and time 14-03-2018 13:00 – 16:30

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships.

This Skills Gym is will look at understanding those you work with, both customers and colleagues, to enable you to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.


Course Leaders Skills Gym Working with Others Part 2

Date and time 25-04-2018 13:00 – 16:30 

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships. This Skills Gym will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will include the introduction to 4 styles of communication, looking at how you can flex your style to improve your effectiveness in working with others and identifying communication switch-ons and turn-offs for each style. The session will include look at the power of non-verbal communication creating a positive impact with your voice and body responding to body language shown by others.


Courses Leaders Skills Gym Difficult Conversations and how to approach them

Date and time 21-03-2018 12:30 – 16:30 

Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence. This Skills Gym is aimed at developing the core skills of Course Leaders in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation. This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that Courses Leaders may have to address and find uncomfortable, including two written case study scenarios.


 

Staff Development Workshops

Skills Gyms Difficult Conversations And How To Approach Them

Date and time 07-03-2018 09:30 – 13:00

Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence.

This Skills Gym is aimed at developing the core skills of all staff in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation.

This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that staff may have to address and find uncomfortable. The course will include two written case study scenarios.


Appraiser skills

Date and time 07-03-2018 13:15 – 16:30

Description: A practical session that is a pre-requisite for members of staff who appraise others. The session aims are to develop an understanding of the nature of appraisal, its objectives and links with other university processes. We will also explore the skills and techniques that help to make the process effective, and become familiar with the University’s appraisal scheme and procedures and prepare for an appraisal meeting.


Making the most of your Appraisal (Appraisee)

Date and time 08-03-2018 13:00 – 16:30 

It is recommended that all members of staff attend a briefing to prepare for their review meeting. This practical session will help you to get the best results from your appraisal. You will develop a clear understanding of the nature of appraisal, its objectives and the part that it can play in personal development planning as well as becoming familiar with the University’s appraisal Scheme. If you prefer, a session can be tailored for specific teams. Contact Rachael Stephens to arrange a date and time to suit you.


Skills Gyms – Working with Others (part 1)

Date and time 13-03-2018 09:00 – 12:30 and 20-03-2018 09:00 – 12:30 

Description: Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.


Skills Gyms Working with Others part 2

Date and time 14-03-2018 09:00 – 12:30 

Description: Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others.

Part 2: Follow-Up Key Topics: Demonstrating Personal Confidence and Self-Belief, A further look at the Power of Non-verbal Communication, Creating a Positive Impact with your Voice and Body, Responding to Body Language shown by others, Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical),Identifying own preferred Style and that of others, Communication switch-ons and turn-offs for each style, Style flexing with Customers


Course Leaders Skills Gyms Working with Others Part 1 

Date and time 14-03-2018 13:00 – 16:30

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships.

This Skills Gym is will look at understanding those you work with, both customers and colleagues, to enable you to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.


Course Leaders Skills Gym Working with Others Part 2

Date and time 25-04-2018 13:00 – 16:30 

Description: Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships. This Skills Gym will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will include the introduction to 4 styles of communication, looking at how you can flex your style to improve your effectiveness in working with others and identifying communication switch-ons and turn-offs for each style. The session will include look at the power of non-verbal communication creating a positive impact with your voice and body responding to body language shown by others.


Courses Leaders Skills Gym Difficult Conversations and how to approach them Date and time 21-03-2018 12:30 – 16:30 

Description: Jill Bowman is an experienced trainer who is passionate about developing staff and providing them with the tools to approach challenging conversations with confidence. This Skills Gym is aimed at developing the core skills of Course Leaders in relation to difficult conversations. Not only is the range of topics included in this very large and varied, the issues surrounding the reason why the situation has occurred can be very emotional at a variety of levels. When considering difficult issues there can be a multitude of factors that the individuals can brings to the conversation. This half day session will introducing the use of a strategy based on the ACTION model to give a framework to any difficult conversation. The session will look to develop the verbal and nonverbal skills required to know how to talk assertively and appropriately, bearing in mind the sensitivities that a difficult conversation meeting can bring. A major focus of the session is based on the aim of the meeting, as this is often where individuals go wrong. This Skills Gym will provide practical and engaging demonstrations of the different skills that would be employed by all staff in addressing challenging issues. The skills gym will also explore more complex matters that Courses Leaders may have to address and find uncomfortable, including two written case study scenarios.

 

Staff Development Workshops

Course Leaders Skills Gyms Working with Others Part 1

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships. This Skills Gym is will look at understanding those you work with, both customers and colleagues, to enable you to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure

  • 14-03-2018 13:00 – 16:30


Course Leaders Skills Gym Working with Others Part 2
 

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. She has run a number of very successful training sessions for staff at the University who have reported back how the sessions have enabled them to have open and honest conversations with team members and this has had a very positive impact on the working relationships. This Skills Gym will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will include the introduction to 4 styles of communication, looking at how you can flex your style to improve your effectiveness in working with others and identifying communication switch-ons and turn-offs for each style. The session will include look at the power of non-verbal communication creating a positive impact with your voice and body responding to body language shown by others.

  • 25-04-2018 13:00 – 16:30

Information Security Awareness Training

IT workshops are designed to provide you with the opportunity to understand and comply with current IT security best practice and identify access appropriate support. The one hour sessions will help to: Improve your understanding of Information Security Find out about the wide range of IT services and support available to you Discover what tools are available to help you work more securely

  • 19-02-2018 11:00 – 12:00
  • 26-02-2018 11:00 – 12:00
  • 05-03-2018 11:00 – 12:00

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure

  • 13-03-2018 09:00 – 12:30
  • 20-03-2018 09:00 – 12:30

Skills Gyms Working with Others part 2

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-Up  Key Topics: Demonstrating Personal Confidence and Self-Belief A further look at the Power of Non-verbal Communication Creating a Positive Impact with your Voice and Body Responding to Body Language shown by others Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical) Identifying own preferred Style and that of others Communication switch-ons and turn-offs for each style.

  • 14-03-2018 09:00 – 12:30

If you’re interested in any of the above workshops, you can now book a space through the Staff Development System  or by contacting the HR Training Team (training@worc.ac.uk ).

Technology Enhanced Learning Workshops

A new series of Technology Enhanced Learning Workshops are available to book via the Staff Development Booking System.

Workshops include:

  • Using quizzes, tests and surveys in Blackboard
  • Using Turnitin for formative Assessment
  • Running an online session in Collaborate
  • Managing online group work in Blackboard

A full list and description of the workshops can be found here:  https://lttu.wordpress.com/2018/01/19/tel-workshops-semester-two/

If you have any questions, please contact eos@worc.ac.uk

S2 staff-training

Skills Gyms – Working with Others

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 1.2.2018 – 09.00 – 12.30pm

Skills Gyms – Working with Others (part 2)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief A further look at the Power of Non-verbal Communication Creating a Positive Impact with your Voice and Body Responding to Body Language shown by others Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical) Identifying own preferred Style and that of others Communication switch-ons and turn-offs for each style with Customers).

  • 1.2.2018 – 13.00 – 16.30pm

If you’re interested in any of the above workshops you can now book a space through the Staff Development System  or by contacting the HR Training Team (training@worc.ac.uk).

Technology Enhanced Learning Workshops

A new series of Technology Enhanced Learning Workshops are available to book via the Staff Development Booking System.

Workshops include:

  • Using quizzes, tests and surveys in Blackboard
  • Using Turnitin for formative Assessment
  • Running an online session in Collaborate
  • Managing online group work in Blackboard

A full list and description of the workshops can be found here:  https://lttu.wordpress.com/2018/01/19/tel-workshops-semester-two/

If you have any questions, please contact eos@worc.ac.uk

S2 staff-training

Skills Gyms – Working with Others

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 1.02.2018 – 09.00 – 12.30pm

Skills Gyms  – Working with Others (part 2)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief A further look at the Power of Non-verbal Communication Creating a Positive Impact with your Voice and Body Responding to Body Language shown by others Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical) Identifying own preferred Style and that of others Communication switch-ons and turn-offs for each style with Customers).

  • 1.02.2018 – 13.00 – 16.30pm

If you’re interested in any of the above workshops you can now book a space through the Staff Development System  or by contacting the HR Training Team (training@worc.ac.uk).

 

Skills Gyms – Working with Others

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 01.02.2018 – 09.00 – 12.30pm

Skills Gyms  – Working with Others (part 2)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief; A further look at the Power of Non-verbal Communication; Creating a Positive Impact with your Voice and Body; Responding to Body Language shown by others; Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical); Identifying own preferred Style and that of others; Communication switch-ons and turn-offs for each style with Customers).

  • 01.02.2018 – 13.00 – 16.30pm

If you’re interested in any of the above workshops you can now book a space through the workshop bookings system or by contacting the HR Training Team (training@worc.ac.uk).

New to Teaching Workshops

The University has introduced a one-day workshop for those who are new to teaching in higher education. The second scheduled date for this academic year is Tuesday 23 January 2018 (10:00 – 16:00).

The aim of the workshop is to provide space to explore students’ approaches to learning, how to support a diverse student body, managing sessions, providing feedback on assessment and reflecting and assessing the impact of teaching sessions.

By the end of this course, participants will have explored: setting aims and outcomes for a session of teaching, selecting and evaluating appropriate methods and techniques of teaching for their discipline and situation, treating students as individual learners, class and student interaction assessment strategies and feedback, and dealing with challenging teaching situations.

The sessions are intended for anyone who has not taught, or is relatively new to higher education and particularly useful for HPLs or PhD students, for whom it is intended to be the first step along the road to gaining HEA Associate Fellowship.

This is best undertaken as part of a planned induction/orientation to teaching in HE. It is specifically about approaches to learning and teaching and not the broader aspects of policy or working at the University. Bookings may be made via the staff development webpages.

Funding for Research Workshops

Funding for Research and Intellectual Property Rights Workshops – January 2018

The Research Office is running two workshops in January on finding funding for research and one on intellectual property rights in relation to research projects, as part of the Researcher Development Programme 2017-18.

Research Professional’s Greg Clarke will be running the lunchtime workshop on Research Professional (the online database of research funding opportunities available to all UoW staff) on 18 January. He’ll get you set up and searching for funding effectively during the workshop. If you’re already registered with and using Research Professional but have a specific question for Greg, you can just drop in from 1.15pm for the questions part of the session.

January 2018 Research Funding and Intellectual Property Rights Workshops

Finding Funding for Research

Description: If you’re looking for funding to support research and knowledge exchange activities this session will help you to navigate the opportunities available. The session aims to enable you to be pro-active and reactive to established and new funding opportunities and provides an overview of research funding in the UK. Key research funders, and the activities they fund are highlighted. It will be of use to those unfamiliar with the research funding landscape and also to researchers planning to make their first funding bid.

  • 17-01-2018 12.15-13.45 St John’s Campus

Using Research Professional to Find Funding for Research

Description: This session will be run by Greg Clarke of Research Professional. Every University of Worcester staff member can access Research Professional’s online database of current research funding opportunities for free. This session is aimed at both those who don’t already use Research Professional, and those who are registered with Research Professional, but who would like to know how to use the database and email alert system more effectively. You will have access to a computer during the session, which will cover registering with Research Professional, searching the database effectively, saving searches and setting up email alerts, and how to use the Our Institution and Group pages. The last 30 minutes of the session is time for you to ask Greg questions and set up your own searches with support from Greg and Karen Dobson.

Introduction to Intellectual Property Rights (IPR)

Description: This session will provide a basic overview of the nature of Intellectual Property Rights when engaging in externally funded research projects or unfunded collaborative projects. This session will be useful for all colleagues who are currently engaged in research projects or who are interested in doing so in the future.

  • 18-01-2018 12.15-13.45 St John’s Campus

How to book

Please book online through the University’s Staff Development Workshops booking portal

For more information about these workshops, please contact researcherdevelopment@worc.ac.uk

Karen Dobson, Research and Knowledge Exchange Facilitator, Research Office

Becoming an External Examiner – staff development workshop

This staff development workshop is for academics considering becoming an external examiner for the first time.

The role of an external examiner is multi-faceted and enables an academic engaging in this work an opportunity to influence the quality of the student experience, not only in the institution in which you officiate but also within your own context. The session will consider the policy context of external examining, the role and expectations placed upon external examiners and how to find external examiner vacancies.

Bookings should be made via the staff development workshops webpages.

Date & time Venue
16.01.18              1:00 – 2:30 pm EE G164
29.01.18               9:30 – 11:00 am EE 1106

Staff development workshops

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 12-12-2017 09:00 – 12:30
  • 13-12-2017 09:00 – 12:30

Skills Gyms Working with Others (part 2)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief, A further look at the Power of Non-verbal Communication, Creating a Positive Impact with your Voice and Body, Responding to Body Language shown by others, Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical), Identifying own preferred Style and that of others, Communication switch-ons and turn-offs for each style with Customers).

  • 13-12-2017 13:00 – 16:30

Recruitment and Selection Workshop – 22 January 2018 @ The Hive 09.00 – 3.30pm

This workshop is compulsory for staff who have any role to play in the recruitment and selection process of either staff or students. This session is suitable both as a refresher session or for colleagues who have not attended one before at the University. By the end of the session delegates will have gained and refreshed knowledge of the legal framework affecting recruitment and selection, diversity and equality of opportunities and will have reviewed all elements of the recruitment process and have considered “best practice”. Delegates must complete the online ‘Equality and Diversity’ module before attending this workshop.

If you’re interested in any of the above workshops you can now book a space through the workshop bookings system or by contacting the HR Training Team (training@worc.ac.uk).

Becoming an External Examiner – staff development workshop

This staff development workshop is for academics considering becoming an external examiner for the first time.

The role of an external examiner is multi-faceted and enables an academic engaging in this work an opportunity to influence the quality of the student experience, not only in the institution in which you officiate but also within your own context. The session will consider the policy context of external examining, the role and expectations placed upon external examiners and how to find external examiner vacancies.

Bookings should be made via the staff development workshops webpages.

Date & time Venue
16.01.18              1:00 – 2:30 pm EE G164
29.01.18               9:30 – 11:00 am EE 1106

Skills Gyms – Working with others

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 15-11-2017 13:00 – 16:30
  • 16-11-2017 09:00 – 12:30
  • 12-12-2017 09:00 – 12:30
  • 13-12-2017 09:00 – 12:30

Skills Gyms Working with Others part 2

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief A further look at the Power of Non-verbal Communication Creating a Positive Impact with your Voice and Body Responding to Body Language shown by others Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical) Identifying own preferred Style and that of others Communication switch-ons and turn-offs for each style  with Customers

  • 16-11-2017 13:00 – 16:30
  • 13-12-2017 13:00 – 16:30

If you’re interested in any of the above workshops you can now book a space through the workshop bookings system or by contacting the HR Training Team (training@worc.ac.uk).

Skills Gyms – Working with others workshops

Skills Gyms – Working with Others (part 1)

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations. This session will look at how our perceptions become our reality, how we react to the needs of others, using questioning and listening skills to understand rather than judge. You will look at how to establish the best approaches, verbally and non-verbally and stay professional under pressure.

  • 15-11-2017 13:00 – 16:30
  • 16-11-2017 09:00 – 12:30
  • 12-12-2017 09:00 – 12:30
  • 13-12-2017 09:00 – 12:30

Skills Gyms Working with Others part 2

Sally Booth is a highly experienced trainer who is passionate about building confidence and skill in others to help enhance their performance at work. Her personal satisfaction comes from enabling people to increase their personal impact and to encourage influential team and individual communication. This Skills Gym will look at understanding those we work with, both customers and colleagues, to enable us to understand the issues and effectively resolve difficult situations This session will look at demonstrating personal confidence and self-belief while embracing the power of non-verbal communication. This will combine with an introduction to 4 styles of communication and how you can flex your style to improve the your effectiveness in working with others. Part 2: Follow-up Topics: Demonstrating Personal Confidence and Self-Belief A further look at the Power of Non-verbal Communication Creating a Positive Impact with your Voice and Body Responding to Body Language shown by others Introduction to 4 Styles of Communication (Driver; Expressive; Amiable; Analytical) Identifying own preferred Style and that of others Communication switch-ons and turn-offs for each style  with Customers

  • 16-11-2017 13:00 – 16:30
  • 13-12-2017 13:00 – 16:30

If you’re interested in any of the above workshops you can now book a space through the workshop bookings system or by contacting the HR Training Team (training@worc.ac.uk).